FAQ :

FAQ - Payment
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Q. What credit cards does Davidson Furniture Clearance accept?
A. Davidson Furniture Clearance, accepts Visa, MasterCard, Discover Card, and American Express. We offer a safe and secure online credit card payment processing option on our e-mail checkout.

Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. Davidson Furniture Clearance also sends this same information to you automatically, via e-mail.

Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out usually within three to four business days, but please allow 14 days.

Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in Utah. Currently, we collect 6.25% of the final auction price.

Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering merchandise over the Internet and paying through our checkout service. We utilize a technology called Secure Socket Layer (SSL), which creates a "secured" shopping mode to encrypt all sensitive information before it's sent over the Internet.

Q. Do you accept international credit cards for payment?
A. No. International credit cards cannot be accepted at this time.
 

FAQ - Shipping
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Q. What is the additional shipping charge for?
A. On items where there is more than one item available, some purchases may wish to get more than one. For each item purchased, there will be shipping and handling that will need to be paid. If you are only getting one item, you only need to pay the first shipping and handling charge and not the additional.

Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Yes, additional charges may apply due to extra freight weight. We will address each request on its own merit. We are not making any money on the shipping, so any extra cost will offset true shipping costs. 95% of all of our items are pre boxed for shipping.

Q. How do you calculate shipping costs?
A. We use an average shipping cost based upon the weight of the item and zipcode location. This cost is available for every listing and also add in handling costs, insurance costs, and in-home setup costs.

Q. How long will it take for my item to reach me?
A. We process your purchase within three to four business days after you have checked-out. Standard shipping is by local trucking partnership delivery, which typically takes between 7 to 10 days to arrive, but please allow up to 2 weeks. We send an e-mail with the tracking information so you can check the progress of your delivery at customerservice@davidsonfurnitureclearance.com

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to our web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact customerservice@davidsonfurnitureclearance.com

Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to a P.O. Box at this time.

Q. I live outside of the U.S. What about international shipping?
A. Sorry, we are unable to ship to addresses outside the contiguous 48 states at this time.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Sorry, we are unable to ship to APO or FPO addresses at this time.

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

Q. How do I ship items to a different address?
A. During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address within the 48 contiguous states. For high value items, we may require that we ship the item to your bill to address if the ship to address is not the same.

Q. What are your shipping options?
A. We ship local transport partnerships for 95% of our items. If you would like your item shipped faster please e-mail us for a quote at customerservice@davidsonfurnitureclearance.com

 
FAQ - Product
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Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email customerservice@davidsonfurnitureclearance.com

We will respond to your claim on the following business day to resolve the matter. If your package has visible damage please inspect before accepting. We will make it right!

Q. Can I change the color or size of my item?
A. Sorry, the color or size of the item can effect the ending price. We cannot change the color or size on ended auctions.

Q. Do you sell Scratch and Dent Items?
A. Yes, you can find the scratch and dent items here. All scratch and dent items will say "Scratch and Dent" in the title.
 

FAQ - General
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Q. What is your Return Policy?
A. We guarantee this item to be as described 100%. If there are any problems, we want to fix them as best we can. Please contact us at customerservice@davidsonfurnitureclearance.com with any questions or concerns in advance.

Q. Does everything in the picture come with?
A. Yes, unless the picture has a "Not Included" pointing to part of the picture everything else would be included.